At Yasyas, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return policy that allows you to return items within 15  days of receiving your order.

Eligibility for Returns:

To be eligible for a return, please ensure that:

- The item must be unused, in the same condition that you received it, and in its original packaging.
- The item must have the receipt or proof of purchase.
- Returns are accepted within 15 days from the date of delivery.
- Sale items or discounted products are not eligible for return.

Non-returnable Items

Certain items cannot be returned, including:
- Sale or discounted products

Warranty

We offer a 1-year warranty for the motor and a 30-day return warranty. Please note that damages such as flat tyres or other wear-and-tear issues are not covered under warranty.

How to Initiate a Return
To initiate a return, please follow these steps:

1. Contact Us: Email us at sales@yasyas.com with your order number and the reason for the return.
2. Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to send your item back to us.
3. Shipping: Please ensure that the item is securely packaged. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

If you wish to return the bike without a valid or authentic reason (such as no fault or defect with the product), please note the following:

• A £30 shipping fee will be deducted from your refund. This amount covers the original delivery cost, which was included in the product price.

• You will also be responsible for the cost of return postage.

• If you return the bike in used condition without any authentic reason, a reasonable cost will be deducted to cover the reduction in value.

We kindly ask customers to review product details carefully before purchasing. If you have any questions before ordering, we're always happy to help.

Refunds:
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original method of payment within a certain number of days.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at sales@yasyas.com
Late or Missing Refunds:
If you haven’t received a refund yet, please check your bank account again, and then contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at sales@yasyas.com

Thank you for shopping with Yasyas!

Warranty Policy

Warranty Eligibility

This warranty policy applies to orders placed on or before 19 October 2026.

Proof of purchase, such as an order confirmation or receipt, is required for all warranty claims. Customers do not need to register their products separately.

Warranty Periods

The following warranty periods apply from the date of purchase:

What Is Covered

• The warranty covers manufacturing defects in the components listed above during the applicable warranty period.
• If a manufacturing fault is confirmed, YASYAS will assess the issue and determine an appropriate remedy in accordance with the warranty terms and applicable consumer law.
• Customers may be asked to provide photographs, videos or other relevant information to help us assess the fault.

What Is Not Covered

The warranty does not cover the following, except where applicable law requires otherwise:

• External damage, including scratches, dents, cracks or damage caused by accidents, impacts or drops.
• Damage resulting from misuse, improper handling, incorrect installation, improper maintenance or riding the bicycle in a manner contrary to the user manual.
• Damage caused by unauthorised repairs, modifications or alterations to the bicycle or any of its components.
• Normal wear and tear, including the deterioration of consumable parts through ordinary use.
• Faults or damage caused by incorrect charging, overcharging, improper storage, misuse or failure to follow the battery charging and maintenance instructions.
• Battery performance deterioration resulting from normal use, ageing, storage conditions or improper charging, where this does not constitute a manufacturing defect.
• Damage caused by using incompatible accessories, components or chargers.

Unauthorised Modifications and Alterations

Any unauthorised modification, alteration, repair or replacement of the bicycle or its components without prior approval from YASYAS may invalidate warranty coverage for faults or damage caused by that work.

Customers should contact YASYAS before making modifications or arranging repairs. We reserve the right to assess whether a fault is related to an unauthorised modification.

Battery Warranty and Performance

The battery is covered by a 12-month warranty against manufacturing defects.

The warranty does not cover normal battery capacity loss or performance deterioration resulting from ageing and ordinary use. It also excludes faults or damage caused by improper charging, overcharging, misuse, incorrect storage, unauthorised alterations or failure to follow the manufacturer's instructions, except where applicable law requires otherwise.

If you believe your battery has a manufacturing defect, please contact our support team with your proof of purchase and a description of the issue. We may request additional information or evidence to assess your claim.

How to Make a Warranty Claim

To submit a warranty claim, please contact us at sales@yasyas.com and provide:

• Your order confirmation or proof of purchase.
• A clear description of the fault.
• Photographs or a video demonstrating the issue, where applicable.

Our team will review the information and advise you on the next steps. Please do not dismantle, modify or attempt unauthorised repairs on the bicycle before contacting us.

Important Information

This warranty is a voluntary manufacturer's warranty and does not replace or limit any statutory rights you may have under applicable consumer protection law. Your statutory rights remain unaffected.